Cashier FAQ

1. How secure are my transactions?
Financial transactions are processed through C-Rewards, Theklas Lyssioti 29, Cassandra Centre, 2nd Floor, P.C. 3030, Limassol, Cyprus, a financial subsidiary of Music Hall Casino. You will be billed as www.c-rewards.com.

Deposits at Music Hall Casino are processed using state of the art 128 bit encryption, making depositing money at Music Hall Casino as safe as using your local Bank! If you have any questions about this contact us at, support@musichallcasino.com.

2. What methods can I use to make a deposit at the casino?
Some of the payment methods Music Hall Casino accepts includes:
• Visa
• MasterCard
• Entropay
• Click2Pay
• Click&Buy
• eCheck
• Instadebit
• NETeller
• EcoCard
• UseMyWallet
• Moneybookers
• Paysafecard
• Ukash
• UseMyBank
• EZIPay
• Direct Bank Transfer
• Wire Transfer
To see which of these methods are available to you please go to our Casino Rewards Banking Helper and select the country you reside in, as not all of our depositing methods are available to every country.

Approved transactions will be automatically credited to your account so you can begin playing immediately. Please note that you can register a maximum of FIVE cards per player and deposit limits on each registered card are refreshed back to $2000 each day at midnight GMT time. If you require additional refreshing of your credit cards please email support. If you wish to register additional credit cards or increase deposit limits please email our support team at support@musichallcasino.com

3. How do I make a deposit at the casino?
When you are connected to the casino you click on the Bank button, which takes you to the Music Hall Casino Bank page which is styled like an ATM. From here you can select your preferred method of payment and follow the simple prompts to make your deposit. For more information go to the Deposit Helper within the banking pages.

4. How do I withdraw my winnings?
You can withdraw from your Cash account provided Bonus and Cash account terms and conditions have been met. It's not necessary to withdraw your credits at the end of each session as the balance will remain in your account and be available immediately next time you connect. Please note that the minimum withdrawal amount is $50.00.

Withdrawals can be made by accessing the banking section via the bank button within the casino. Click on the withdrawal button and put the amount you wish to withdraw in the box and select your Preferred Method Of Payment (PMOP). It is automatically recorded in the software and you will be sent an email confirming your withdrawal.

5. How long does it take to get my money?
Withdrawn funds will be held in pending for 2 working days, during which time you may reverse the withdrawal in order to continue playing. After 2 working days, the amount withdrawn will be processed in the following manner:
• Mailed checks - up to 21 days (Not available to US players)
• Use My Wallet - 1 to 2 working days
• Eco Card - 1 to 2 working days (Not available to US players)
• OCT (Visa) - 3 working days (Not available to US players)
• Courier Checks - 3 to 6 working days (Not available to US players)
• Wire/DBT/Swift transfer - 6 to 10 working days (Not available to US players)
• NETeller - 1 to 2 working days (Not available to US players)
• EZIPay - 1 to 2 working days (Not available to US players)
• MoneyBookers - 1 to 2 working days (Not available to US players)
• Click2Pay - 1 to 2 working days (Not available to US players)
• ClickNBuy – 1 to 2 working days (Not available to US players)
• Initial CADEFT withdrawal timeframe: 5 to 7 working days
Due to increased security procedures, players that have not previously received withdrawals via these methods will be subject to additional verification checks which may take up to 5-7 working days. Subsequent CADEFT withdrawals: 3-5 working days

6. How are my winnings refunded?
Funds that are withdrawn are first credited back against any deposits (where applicable) that you have made over the last six months. *Note* Some of our financial processors do not allow credit card refunds. Winnings above the value of your deposits are sent back via your Preferred Method Of Payment - PMOP as specified by you in the banking pages within the Casino.

7. How do I Reverse a Withdrawal?
Players are able to automatically reverse any of their withdrawals within 2 working days, by simply selecting this option from the Banking section of the Casino. If you wish to reverse a withdrawal after this time, you can contact support@musichallcasino.com and depending on the status of the withdrawal we may be able to reverse it, so that you may continue playing.

4.8 - Why are my deposits being rejected?
Deposits can be rejected for numerous reasons many of which have nothing to do with your credit. Your request for a deposit is sent via the internet. If your deposit request is interrupted along this route, our bank will reject the transaction instead of processing it with incomplete data.

Additional reasons are that your billing information doesn’t match the credit card information that you entered on the casino banking page. If you put in a different zip code or your house address and your bill is sent to your office then the deposit more than likely will be rejected. If you feel that your rejections are in error then firstly check the credit card information that you used to registered the card. If you feel there may have been an error then contact the help desk and we can remove the card so that you can re-enter the details.

Your credit card company may have set controls (or barriers) to prevent potential fraudulent transactions. If several deposits were rejected within a short period of time, your credit card company may block your card for all transactions. This is an automatic response and may also happen if three or more deposits for the same small amount are processed by one merchant (or processor) to your credit card.

The casino also has daily and monthly limits on credit cards that may have been reached. You can request that your card be refreshed by contacting our support desk.

Some credit cards may also have been blocked due to international sales, internet problems and traffic congestion which may cause rejections. You may also have been experiencing problems due to your issuing bank denying you your right to play online. This has been particularly bad at Providian, Bank of America, Wachovia, Wells Fargo, Citibank and Capital One. Should you be experiencing problems depositing on your credit card, please contact our call centre on support@musichallcasino.com

If you feel that your credit card is getting rejected incorrectly please contact the help desk so that we can assist in resolving the problem.